Return & shipping

Shipping Policy

 

• Standard Shipping: Free on orders over $50. Shipping times typically range from 5-7 business days within the continental United States.
• Expedited Shipping: Available at additional cost. Orders are usually delivered within 2-4 business days.
• International Shipping: Not available at this moment

 

• Shipping fees are calculated based on the order total and destination. We offer free shipping on orders over a certain threshold within specified regions.

 

• We provide tracking information for your order once it has been shipped. You will receive this via email.

 

• We are not responsible for any unforeseen delays due to carrier issues, customs, or unforeseen circumstances beyond our control.

 

Return Policy

• You may return full or unopened products within 14 days from the delivery date for a full refund or exchange.

 

• Products must be in their original condition, unused, and in their original packaging.
• Customized or opened items cannot be returned unless they are defective.

 

• Contact our customer service team via email at info@tallowjena.com (mailto:info@tallowjena.com) to initiate a return. You will receive instructions and a return authorization number (RAN).
• Ship the product back to the address provided by our customer service team. You are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item sent, defective product).

 

• Refunds will be processed to the original method of payment within 7-10 business days after we receive the returned product, excluding shipping costs unless the return was due to our error.

 

• If you prefer an exchange, please specify this when contacting customer service. We'll send you a replacement once we've received the returned product, or you can choose another item of equal or lesser value at no additional cost.

 

• Products that are personalized, perishable, or subject to hygiene reasons (e.g., opened or partially used items) are non-returnable.

 

• If you receive a defective product, please notify us within 7 days of receipt. We will cover the cost of return shipping and replacement or refund.

 

• Tallowjena products come with a 1-year warranty against manufacturing defects. For any defects, please contact us, and we'll assist with a replacement or repair.

 

 

• During sales events or special promotions, we may have additional restrictions or policies. Please check the specific terms at the time of purchase.